Privacy Notice

What This Policy Covers

Your privacy is important to us, and so is being transparent about how we collect, use and share information about you. This policy is intended to help you understand the following:

• What information we collect about you
• How we use the information we collect
• How we share the information we collect
• How we store and secure the information we collect
• How to access and control your information
• How we transfer the information we collect internationally
• Other important privacy information

This privacy policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our events), unless a different policy is displayed.

Our websites include https://www.returnsmanager.com and https://app.returnsmanager.com/ and through these websites we offer users access to online services which help the User manage their Fulfillment By Amazon (FBA) removals including, but not limited to, the ability to update stock, track removal order progress or otherwise reconcile Amazon FBA removals, setup alters for various features and easily see and claim any money or stock waiting to be claimed.

Collectively, we refer to these products as our “Services”.

This policy also explains your rights about how the information we hold on you is used. Your rights include how you can object to certain uses of information about you and how you can access and update certain information about you.

IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS OR USE OUR SERVICES OR INTERACT WITH ANY OTHER ASPECT OF OUR BUSINESS.

Your GDPR Privacy Rights

If you are an individual located in any one of the European Union (EU) member countries, the United Kingdom, Iceland, Liechtenstein, Norway or Switzerland and you provide us with your personal data, you are afforded widespread privacy rights under the General Data Protection Regulation (GDPR) effective May 25, 2018. Under the GDPR, higher standards on what is considered the lawful processing of your data are imposed; there are more explicit privacy rights afforded to you; and there are accountability standards imposed on organizations that collect, handle, store and/or process your data.

Under the GDPR, the moment that we first collect your data, you are afforded various privacy rights, including but not necessarily limited to:

• The right to know who decided what personal data is being collected from you and the purpose behind doing so
• The right to know each purpose and legal justification why your personal data is being collected and processed and why collecting and processing it is needed to accomplish the disclosed purpose(s)
• The identity or categories of all third party recipients who are to receive your personal data
• The right to know if your personal data is to be transferred out of your EU member country or other GDPR compliant country
• The right to know how long your personal data will be stored and not to have it stored longer than needed to accomplish the stated purpose
• The right to access, receive or correct your personal data at any time
• The right to have your personal data erased (where there is no longer legal or necessary grounds to process or store your personal data)
• The right to have your personal data transferred to another at any time
• The right to restrict or otherwise object to, the processing of your personal data at any time where your personal data is not accurate, where the processing is unlawful, where your personal data is no longer needed or where there is no longer good legitimate grounds to process your personal data
• The right to easily and conveniently withdraw your consent to the collection, handling, storage and/or processing of your personal data at any time and to complain to us and/or the appropriate GDPR “supervisory authorities” if you believe any of your rights are being violated
• The right to know if you are being “profiled” or “monitored” or if certain decisions are being made automatically based on your personal data
• The right to know and to have your personal data processed only for the purpose that you had provided explicit affirmative informed consent and not for any other purpose from which was either never disclosed to you or for a purpose which you never provided explicit affirmative informed consent
• The right to know that all of the personal data that was collected, handled, stored and processed was needed in order to accomplish the purpose that you have affirmatively and explicitly consented
• The right to know of the consequences should you fail to provide all of the requested data that is being asked of you

We have worked hard to ensure that our policies and practices provide access to the above rights for you where applicable and this Privacy Policy will discuss how we comply with these rights and how you can access any of these rights where applicable.

What Information We Collect On You

Overview

We collect information about you when:

• You provide it to us through our websites or services.
• Data is provided to us by third parties and/or integration partners

The information we collect includes names, usernames, emails and phone numbers, physical addresses, credit card or other payment method information, order data, shipping addresses, purchase history, pricing and cost information, purchase order information, amount of product sold, inventory information, financial information, industry information, logistics information, information about your customers, various email content information and any information which may be contained on resumes submitted.

Information You Provide To Us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

Content and information you provide through our websites or services

We collect information about you when you

• Sign up for one of our services
• Subscribe to our mailing list
• Use our services
• Connect your Refunds Manager account to a third party.
• Input information directly into our services

The personal information we may collect when you take those actions is the following:

• Name
• Email
• Physical address
• Phone number
• Services you registered for
• Shipping address

Information you provide through our support channels

The Services also include our customer support through voice chat or email communication, where you can submit information about a problem you experience with a Service. When you engage with our support website and/or team you will be asked to provide contact information, a summary of the problem and any other documentation.

The contact information we ask you to provide is one or more of the following:

• Name
• Email
• Physical address
• Phone number
• Account number
• Services you registered for

Information you provide outside our Services

Information provided to us is not always done via you through our Services but via third-party services, e.g. through social media platforms, payment processing services or through third parties who host or manage aspects of the Services or the Services themselves. The information we receive this way could be one or more of the following:

• IP Address
• Email Address
• Physical address
• Ad preferences

Information We Collect Automatically When You Use The Services

• Names
• Usernames
• Emails
• Phone numbers
• Physical addresses
• Credit card or other payment method information

Additionally, third parties, such as the companies which host our websites, or the companies which distribute our products, may automatically collect information. Please be aware that when using these services, you are also agreeing to the privacy policies of these third parties including, but not limited to, Google, Wix and Digital Ocean.

How We Use The Information We Collect

How we use the information we collect depends, in part, on the Services you use, how you use them and any preferences you have communicated to us. These uses include providing, securing and improving the Services, communicating with you about the Services, support for the Services, and with your consent, additional marketing about the Services.

To provide the Services

We use the information about you to provide the Services to you, including:

• Provide customer support
• Improve customer support and communication
• Operate and maintain the Services
• Improve Services and end-user experience
• To assist the transactions that you request, such as helping you purchase, sell or ship or fulfill orders for various products or to provide you with various subscription or other services.

For example, your name and email address is used to identify you to us and other users.

To communicate with you about the Services

We use your contact information to send transactional communications via email for the following:

• Responding to questions and requests
• Providing customer support
• Sending you notices and updates about our Services
• Receiving feedback about the services.

These communications are highly recommended, although not required, and can be opted out of by contacting us at Support@ReturnsManager.com. However, by submitting a customer support query, you will be required to opt in to a response from our customer support team.

To market, promote and/or drive engagement with the Services

We use your contact information and information about how you use the Services to send you promotional communications and updates to our Services that may be of specific interest to you by doing the following:

• Sending you an email

These communications are aimed at driving engagement and maximizing what you get out of the Services, including:

• Information about new Services
• Survey requests
• Newsletters
• Promotional events

You can opt out of these communications at any time by clicking the “unsubscribe” button on any of these emails or by emailing us directly at Support@ReturnsManager.com.

Customer support

We use your information to:

• Respond to your requests for assistance
• To analyze bugs / crash information
• Improve our Services

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business, including:

• To prevent fraud, criminal or other inappropriate behavior and protect our business interests and rights, privacy, safety and property, or that of the public.
• To pursue available remedies or limit damage that we may sustain or to enforce the terms of our Terms of Use. We may also disclose your information to third parties if the rights of another client, partner or vendor may be violated.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

Lawful Basis For Processing

We collect and process information about you only where we have a legal basis for doing so under applicable laws. The lawful basis depends on the Services you use and how you use them. This means we collect and use your information only where:

• We need it in order to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
• You give us consent to do so for a specific purpose.
• We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

How We Share The Information We Collect

Sharing With Other Service Users

Currently, we do not share your information with other users without your permission.

Sharing With Third Parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties unless you specifically request us to do so.

Service Providers

We work with third-party service providers for the following:

• Website and application development
• Hosting
• Storage
• Email Communications
• Marketing Communications

If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

All of our third party business partners and vendors are restricted from sharing your information with others for any other purposes other than to provide you with the Applications that you have requested from us.

Should you subscribe to our Services, all of your credit card payment information is handled, stored and processed by our payment processor in accordance with the payment card industry data security standards. We do not store, process or transmit any cardholder or payment processing data on our systems and we rely entirely on the payment service provider to handle these functions.

We will also share your information with third parties when you have requested us to do. Should you decide to use a third party to pay for the use of one or more of our products or services, we will share that information with such party.

If you are using one of our products or services that is interfaced, integrated with or connected with another one of our products, services and/or with other third party products or services from one of our integration partners, our products and services are designed to automatically share with these other products, services or partners certain information, such as configuration data and data about a designated transaction. If you choose to open an account with one of our integration partners so that they may connect their products or services with any of our Applications, you may not be required to provide your permission in order to enable the exchange of data between these products and services.

Links to Third party sites

The Service may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We strongly recommend that you carefully read the privacy policy of any website you visit.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights

In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Returns Manager, LLC, our customers, or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Sharing With Affiliated Companies

We share information we collect with affiliated companies. Affiliated companies are companies owned or operated by us. The protections of this privacy policy apply to the information we share in these circumstances.

Business Transfers

We may share or transfer information we collect under this privacy policy in the event of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In this case we will attempt to notify you (e.g. email and/or a prominent notice on the Services) if a transaction takes place, and outline any choices you may have regarding your information.

How We Store and Secure The Information We Collect

Information Storage and Security

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of your personal information. We maintain organizational, technical and administrative measures designed to protect your personal information within our organization against unauthorized access, distribution, loss, alteration or misuse. Whenever we share your personal information with others in connection with providing the products and services that you request from us, we also insist that they do the same. Your personal information is also only accessible to a limited number of personnel who need access to the information in order to perform their duties and when we share with or receive personal information about you from others, all data transmissions are encrypted. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately by email at Support@ReturnsManager.com.

Your user registration or account information is password-protected. You may edit your user registration or account information by using your email address (that also serves as your username) and password. We strongly recommend that you do not divulge your password to anyone and when you register or open an account with us, we provide you with instructions on how to select a strong password. You may change your password at any time and all password resets are communicated to you using only the email address that you submitted to us. Also, remember to sign out of your registration account and close your browser whenever you have finished your browser session.

We use Wix to host our website and any information associated with it. We use Google and Google Workspace to manage our email servers. We use Digital Ocean to host our services and our User’s access to the same. We use ClickUp to assist us collecting and managing customer data and billing customers. We use Cardknox to collect and store our user’s billing information where applicable. The information we collect from you is stored securely on servers installed, maintenanced and protected by these services. As such, please review the privacy policies of any of these services you use to determine how your information is stored and secured.

How Long We Keep Information

How long we keep information we collect depends on the type of information, as described below. After such time, we will either delete or anonymize your information or, if this is not possible for any reason, then we will securely store your information and isolate it from any further use until deletion is possible.

Generally, we keep your information for as long as you are subscribed to our services.

If at any point our Services stop, we will delete all the information we hold relating to the Service that has stopped.

We may also retain some of your information that is necessary:

• To comply with our legal obligations
• To resolve disputes
• To enforce our agreements
• To support business operations
• To continue to develop and improve our Services.

Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services.

Marketing information

If you have elected to receive marketing emails from us, we retain information about your marketing preferences until you opt out. Instructions for opting out are included in the emails provided. You can also opt out by emailing us at Support@ReturnsManager.com.

How To Access and Control Your Information

Your Rights

Below is a list of your rights:

• Request a copy of your personal information
• Object to our use of your personal information (including for marketing purposes)
• Withdraw previously given consent regarding your personal information
• Request the deletion or restriction of your personal information
• Request your information in a structured, electronic format
• Right to complain to a relevant supervisory authority

Should you wish to exercise any of the your above listed rights, you can do so by sending an email to Support@ReturnsManager.com and ask for your information.

We will provide this information to you within a reasonable amount of time once we have all the information to process the request.

Any information requested will be sent to you in English and in a computer readable format, unless another reasonable format is requested.

Opt out of communications

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your forum settings menu, or by contacting customer support to have your contact information removed from our promotional email list or registration database.

Turn off Cookie Controls

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

Many browsers include their own management tools for removing HTML5 local storage objects.

You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services.

Please also review our full cookie policy at https://www.returnsmanager.com/cookie-policy.

Send "Do Not Track" Signals

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.

Data portability

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.

All other requests

For any other requests about your personal information, please email us at Support@ReturnsManager.com.

International Transfers of Personal Information

Returns Manager, LLC is a limited liability company located in the United States, duly organized and existing under the State of New York. If you are located outside the United States, your connection will be through servers located in the United States. All information you provide will be processed and maintained in our web servers and internal systems located within the United States. By using the Site, you authorize the export of Personal Information to the United States and its storage and use, as specified in this Privacy Policy, when you provide such information to us.

Other Important Privacy Information

California Privacy Rights

If you are a California resident, you may have certain additional rights. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content.

Our Policy Towards Children

These Services are intended for users that are at least 13 years of age. By utilizing the Services and/or its features, you are acknowledging that you are at least 13 years of age. These Services are not intended for or designed to attract persons under the age of 13. We do not permit registration by, and do not knowingly collect Personal Information, from anyone under the age of 13. If you are the parent or legal guardian of a child under 13 years of age and believe that Returns Manager LLC has collected Personal Information from your child, please contact us at: Support@ReturnsManager.com. If we are made aware that a child younger than 13 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information.

Changes to Our Privacy Policy

If you disagree with any changes to this privacy policy, you will need to stop using the Services and delete your account(s), as outlined above.

Contact Us

Should you need to contact Returns Manager LLC for any reason, including changing, altering, removing or otherwise modifying your information within our Services, please email us at Support@ReturnsManager.com.

These policies were last updated on July 14, 2024.